Privacy Policy for Clear Zen

Effective Date: 12 April 2025
Last Updated: 24 April 2025

1. Who We Are

Clear Zen (“we”, “us”, or “our”) is a sole-trader business providing eco-conscious window and exterior cleaning services. We are committed to respecting your privacy and protecting your personal data.

2. What Data We Collect

We collect the following types of personal information:

• Contact Information: Name, email, phone number, and address.
  
  

• Booking & Service Data: Appointment times, services requested, and customer preferences.
  
  

• Payment Information: Only when invoicing (via third-party services); we do not store credit card data.
  
  

• Communication Records: Emails, text messages, and feedback from you.
  
  

3. How We Collect Data

We collect your data when:

• You contact us via our website, phone, email, or social media.
  
  

• You book a service via our website or tools like TidyCal.
  
  

• You opt into marketing emails or referral programs.
  
  

4. How We Use Your Data

We use your information:

• To provide and manage cleaning services and bookings.
  
  

• To send booking confirmations and reminders.
  
  

• To reply to enquiries and provide quotes.
  
  

• To send occasional promotional messages (if you’ve opted in).
  
  

• To improve our services based on feedback and usage trends.
  
  

5. Lawful Basis for Processing

Under UK GDPR, we process your data under the following lawful bases:

• Contractual necessity: To fulfil our services to you.
  
  

• Legitimate interests: To improve our services and communicate with clients.
  
  

• Consent: For marketing communications (you can withdraw at any time).
  
  

6. Sharing Your Information

We do not sell or rent your data. We may share your data only with trusted third-party tools to deliver services:

• to manage customer relationships and follow-ups, to send optional newsletters or promotions.
  email platforms secured and encrypted for secure business communication. These services are GDPR-compliant, and we ensure minimal, secure use.
  
  

7. Data Storage and Security

We store data digitally with access restricted to the business owner only. All data is encrypted or password-protected where possible. Devices used are locked, secured, and regularly monitored.

8. Data Retention

We retain data only as long as necessary:

• Customer service records: up to 6 years (for legal/tax purposes).
  
  

• Email marketing lists: until you unsubscribe.
  
  

• Quotes and general enquiries: 12 months.
  
  

9. Your Rights

You have the right to:

• Request access to your data.
  
  

• Request correction or deletion of your data.
  
  

• Object to processing or request restriction.
  
  

• Withdraw consent for marketing at any time.
  
  

To exercise these rights, email us at clearzenclean@gmail.com.

10. Cookies & Analytics

Our website may use cookies or basic analytics to track site usage. We do not collect personally identifying browsing data unless you complete a form or booking.

11. Contact Us

If you have any privacy concerns or wish to make a complaint, contact: Clear Zen
Email: clearzenclean@gmail.com
Phone: 07958 608270
Website: www.clearzen.co.uk